Support
How do I putt?
Touch near the ball and drag back, away from where you want it to go. The dotted line shows your aim, and the farther you pull, the harder the putt. Let go to hit.
A hole feels impossible. Is it?
No. Every hole is tested and can be finished, and par can always be reached. Try banking off a wall instead of going straight, or tap the hint button to see a good line.
A course is locked. How do I open it?
Earn stars on the courses before it. Finishing a hole at par or under gives three stars.
I bought Remove ads. How do I get it on a new phone?
Open the Shop and tap Restore purchases. Use the same Apple ID or Google account you bought it with.
I bought something but it didn't arrive.
Close and reopen Pocket Golf. It checks with the store again and adds anything that's missing. If a parent approves purchases on your account (Ask to Buy), it arrives once approved. Still missing? Email us with the date of the purchase.
Will I lose my progress if I delete the app or get a new phone?
No, as long as backup is on. On iPhone, Pocket Golf keeps a copy of your progress in your iCloud and brings it back when you install it again with the same Apple ID. On Android, it comes back with your phone's Google backup.
How do ads work?
Now and then there's an ad between holes. You can also choose to watch an ad for a hint or a reward. Remove ads stops the ads between holes; reward ads stay, only when you want them.
How do I change my ad privacy choices?
In the EU, UK and Switzerland: Settings in the game, then Privacy choices. On iPhone, iOS Settings → Privacy & Security → Tracking controls whether Pocket Golf may use your advertising identifier. On Android, you can reset or delete your advertising ID in your phone's settings.
How do I get a refund?
Purchases are handled by Apple or Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, see Google Play's refund help.